Information you provide to DoorTank
When you submit a service request or contact DoorTank through this website, you may provide information such as your name, email address, phone number, town or ZIP code, the service you are interested in, and details about your propane, doorway-tank, BBQ cleaning, or BBQ repair request.
Please do not submit sensitive personal information that is not needed for us to understand or respond to your request.
How we use information
DoorTank uses information submitted through the website to respond to inquiries, evaluate service requests, communicate about availability and scheduling, prepare or discuss service details, provide customer service, maintain business records, protect the website from misuse, and improve our services and website.
Website and technical information
When you visit the website, our hosting, security, and technical service providers may process standard technical information such as IP address, browser or device information, requested pages, timestamps, and similar server or security logs. This information may be used to operate, secure, troubleshoot, and improve the website.
Service providers
DoorTank may use third-party providers to operate the website, process website requests, deliver email notifications, maintain infrastructure, prevent abuse, or provide other services needed to run the business. These providers may process information on DoorTank's behalf as necessary to perform those functions.
When information may be disclosed
DoorTank may disclose information when reasonably necessary to provide a requested service, work with service providers, comply with applicable law or legal process, protect DoorTank or others, investigate fraud or misuse, or complete a business transaction involving the company. DoorTank does not sell personal information submitted through its service-request forms.
Data retention
We may retain inquiries, service-request information, communications, and related business records for as long as reasonably necessary for customer service, business operations, recordkeeping, dispute resolution, security, or legal obligations. Retention periods can vary depending on the type of information and why it was collected.
Security
DoorTank uses reasonable measures intended to protect information handled through the website. No internet transmission, email system, or electronic storage method can be guaranteed to be completely secure.
Your choices
You may choose not to submit a website form and may contact DoorTank through another available method. If you want to ask about personal information you previously submitted through this website, use the DoorTank service-request form and identify your request as a privacy inquiry.
Children's privacy
DoorTank's services and this website are intended for adults seeking information about DoorTank services. We do not knowingly use the website to solicit personal information from children.
Third-party websites
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.
Changes to this policy
DoorTank may update this Privacy Policy as the website, services, or legal requirements change. The effective date at the top of this page identifies the current version.
Contact DoorTank
Questions about this Privacy Policy can be submitted through the DoorTank service-request page. Please state that your message concerns privacy so it can be handled appropriately.